Frequently Asked Questions
If you don’t see the answer here then call us!
How long is my quotation valid for?
BEST Shipping quotations are valid for 30 days from the date of issue and the work is to commence within 90 days from the date of acceptance. It is our desire that upon completion of us managing your relocation you enjoy your new Island home!! If we have facilitated your departure, we recognise you are leaving fond memories and friends that will last forever. We trust that your selection of BEST Shipping can be summed up in three words The BEST solution!
What items can not be imported into Bermuda?
In addition to the dangerous goods listed above, it is prohibited to transport explosives, ammunition and toxic materials. Ivory, animal skins pornographic material, plants, plant material, soil, seeds, Liquor, pharmaceutical drugs. Etc. BEST will not transport jewellery, stamp collections fine art and antiquities and the like unless fully disclosed and being fully insured. Please see our agents for full details.
Can I move firearms?
Under Bermuda Law, BEST Shipping is unable to transport firearms.
What items are you unable to move?
The following are considered to be dangerous goods and are not transportable by BEST Shipping.
- Cooking Oils
- Cleaning Solvents
- Aerosol Cans
- Paint Thinners
- Mentholated Spirits
- Weed Killers
- Photographic Chemicals
- Swimming Pool Treatments
Can I move my pets?
Yes, BEST Shipping can relocate your pets. We understand the importance of your pet’s well being in your move, for further information, please contact our representative
Can I move my potted plants?
No, BEST shipping can not import your potted plants. However, if you are moving to Bermuda you need to check on the Quarantine regulations, as plants and plant material can be prohibited.
What should I do with valuables such as jewellery and stamp collections?
These items are excluded from transit insurance cover, and as such need to be transported by you to your destination
How long can I store my household effects for?
BEST Shipping can provide storage for any period of time from a week to an indefinite period of time.
- Keep aside all important documents and items you will need immediately in your new home.
- Pack one room at a time, with similar items in each box.
- Wrap each item individually and place a layer of cushioning at the bottom of the box.
- Place heavier items at the bottom of the box.
- Label each box carefully with your name, the contents and the room it is to go into to.
- Pack heavy items into small boxes, especially books.
How should I pack my effects, if BEST Shipping has not quoted to pack?
BEST is able to provide you with packing materials for your move. Alternatively you can use your own packing materials. You will require:
- Clean sturdy cartons
- Clean newspaper
- Bubble wrap
- Marking pens
What should I do if the volume of my shipment changes?
Please contact your BEST consultant and we will review the quote if necessary.
What will BEST Removals disassemble and reassemble during my relocation?
The BEST Shipping team will disassemble and reassemble beds for your relocation. However, the disassembly and reassembly of swing sets, trampolines and the like, are outside of our scope of service. We can assist with direction to suitably qualified service providers.
Do I have to be at the uplift and delivery?
An authorized representative needs to be at both the uplift and delivery of your belongings. At delivery it is especially important that this person can advise the BEST Shipping on the placement of furniture and cartons in the new home.
Is there specialist packing that can be used for our antiques?
Yes, BEST Shipping are Fine Art specialists in the transportation of art and antiques, whether it is a sideboard or a prized art collection. Items requiring specialist care will be identified, and a made to measure wooden crate will be used to protect the item during transit.
What is transit insurance and why is it important?
Transit insurance is a special type of insurance that protects against damage and loss during transit. Just as you need to protect your belongings from loss whilst they are in your home, you also need to protect them throughout the moving process. Whilst BEST will take the upmost care of your effects, there are circumstances outside of our control that may put your belongings at risk.
What items cannot be taken when moving overseas?
Customs regulations vary according to each destination, so it is important to check with your BEST consultant as to the regulations of your new country. If there are any prohibited items amongst your goods, this may delay the clearance of your shipment and result in confiscation and heavy fines.
How long will my household goods take to arrive at my overseas destination?
The shipping time can vary according to your destination, your BEST consultant can advise you of an approximate timeframe. It is important to note that on arrival, your shipment will have to be cleared by customs before delivery to your new address.